Our
Impact
Our impact can be seen across our five domains of justice-making. These impacts were developed with input from survivors and the Knowmore team. They aim to move us beyond reporting on throughputs and short-term outcomes and to keep us focussed on the real value of the work that is a key part of Redress and justice-making.
Measuring impact is never easy, particularly when we engage with our clients for a short moment during their lives. We do not have the benefit of longitudinal studies to help us see changes as a result of seeking Redress. We do however hear evidence of our impact in many ways. This report highlights the impact we have had over the course of this year.
Domain 1:
Legal
Justice
Impact 1:
People are empowered to understand their options and seek justice in the way that is best for them.
Impact 2:
People get a better outcome than if they had not come to us.
Impact 3:
We reach people who would otherwise not get help.
referrals
Client locations 2023-24
Outreach locations 2023-24
Domain 2:
Cultural
Connection
Impact 1:
People experience us as a culturally safe service.
Impact 2:
People experience an increase in their sense of connection to culture and cultural healing through the process of working with Knowmore.
Impact 3:
We have growing relationships with First Nations communities and Elders and these relationships influence the way we undertake our work.
%
of Stolen Generations survivors we surveyed said Knowmore had helped them
%
of Stolen Generations survivors we surveyed said they would tell others to come to Knowmore for help
Service delivery model that prioritises:
- First Nations Voices
- Truth-Telling
- Cultural Safety
- Cultural Healing
Domain 3:
Healing
and Recovery
Impact 1:
People experience less re-traumatisation in navigating legal processes because we helped them.
Impact 2:
People report healing and recovery as part of justice-making.
Impact 3:
People are connected with supports that can help them.
Impact 4:
People’s sense of safety, trust and connection is improved.
“My experience being supported by the Support Services Team has been life changing. and there have been topics and trauma well outside of grief that we have continued to tackle. I have gained an appreciation for self-love, I have been encouraged to see a therapist and explore various therapeutic techniques including EMDR and medication even though both were very scary for me to try. I can’t explain in words how much transformation I’ve gone through being supported by your service. I can’t thank you enough for everything you’ve done for and with me.”
– Email from client
Domain 4:
Financial
Wellbeing
Impact 1:
People’s financial situation is improved.
Impact 2:
People’s money is protected.
Impact 3:
People’s quality of life is improved as a result of receiving a Redress payment.
Impact 4:
People have improved their financial literacy.
people helped with debt and hardship
We helped someone recently released from prison get
$80,000
of debts waived and put a plan in to manage the $18,000 balance. This greatly assisted them to be able to maintain their housing.
Domain 5:
Improving
systems and
preventing harm
Impact 1:
People experience us as a culturally safe service.
Impact 2:
People experience an increase in their sense of connection to culture and cultural healing through the process of working with Knowmore.
Impact 3:
We have growing relationships with First Nations communities and Elders and these relationships influence the way we undertake our work.
%
increase in the use of our online resources developed for Redress Support Services.
More than
250
meetings across the country with services supporting survivors where we aim to share knowledge and create warm referral paths for survivors.
More than
250
People across the sector who have undertaken training with Knowmore.