Our
Impact
As a multidisciplinary service, our impact can be seen across our five domains of justice-making. These impacts were developed with input from survivors and the Knowmore team. They aim to move us beyond reporting on throughputs and short-term outcomes and to keep us focussed on the real value of the work that is a key part of Redress and justice-making.
Measuring impact is never easy, particularly when we engage with our clients for a short moment during their lives. We do not have the benefit of longitudinal studies to help us see changes as a result of seeking Redress. We do however hear evidence of our impact in many ways. This report highlights the impact we have had over the course of this year.
In 2025/26 our new Lived Experience Committee will help ensure that survivors’ voices – all survivors’ voices – continue to be at the heart of everything we do.
Domain 1:
Legal
Justice
Impact 1:
People are empowered to understand their options and seek justice in the way that is best for them.
Impact 2:
People get a better outcome than if they had not come to us.
Impact 3:
We reach people who would otherwise not get help.
clients
received face-to-face support — a 43% increase on the previous year
Domain 2:
Cultural
Connection
Impact 1:
People experience us as a culturally safe service.
Impact 2:
People experience an increase in their sense of connection to culture and cultural healing as a result of their interactions with Knowmore.
Impact 3:
Growing relationships with First Nations Communities and Elders guide the way we undertake our work.
%
Stolen Generation (SG) survivors said Knowmore helped them
%
Stolen Generation Survivors said they would tell others to come to Knowmore
Service delivery model that prioritises:
- Connection to Culture
- Truth-Telling
- Cultural Safety
- Cultural Healing
Domain 3:
Healing
and Recovery
Impact 1:
People experience less re-traumatisation, and they experience healing and recovery in navigating legal processes because we helped them.
Impact 2:
People report healing and recovery as part of justice-making.
Impact 3:
People are connected with supports that can help them.
Impact 4:
People’s sense of safety, trust and connection is improved.
“The people I spoke to were helpful, approachable and delicate with everything that was happening in my situation. Knowmore went out of their way to provide extra care. They put my needs first when I had concerns and specific needs. I have been in the mental health system since I was a child and spoken to a lot of services and this is the first time I felt that my needs were met and I was treated like a human.”
– Email from client
Domain 4:
Financial
Wellbeing
Impact 1:
People’s financial situation is improved.
Impact 2:
People’s money is protected.
Impact 3:
People’s quality of life is improved as a result of receiving a Redress payment.
Impact 4:
People have improved their financial literacy.
people engaged with our financial counsellors
113%
increase in the number of people referred to Knowmore as a result of fraud/ scam
Domain 5:
Improving
systems and
preventing harm
Impact 1:
Our contributions result in change to existing systems that impact survivors and protect children from harm.
Impact 2:
Building the capability of others to support survivors.
Impact 3:
We are acknowledged across the sector as a valued and effective service system partner.
Knowmore interacted
1,167
times with RSS workers, through delivering significant informal training and capability coaching to RSSs via phone, email and meetings with stakeholders.
More than
245
People across the sector who have undertaken training with Knowmore.